FAQ’s

Do you have a question you would like to ask us?
Please take a look below at some of the most frequently asked questions that we get asked before contacting us through our contact us page.

Q: How do I shop online?

A: We have made shopping with Kula Nutrition a simple, quick and easy experience.
You can shop by health category, shop by product by using our main menu, or simply select a health symptom from our comprehensive list of common women’s health symptoms.
Select the product of your choice and then simply add this item to your shopping cart.
Once you have selected all of the items that you require, proceed to the checkout where you can pay safely and secure through our online payment provider PayPal.

Q: Is it safe to shop online with Kula Nutrition?

A: Shopping with Kula Nutrition is 100% safe and secure.
We don’t collect or hold any of your payment details on our website, as all payments are taken direct through our safe and secure online payment provider PayPal.

Q: Can I pay by Credit or Debit Card?

A: Yes.  Stripe accept all major forms of credit and debit card.

Q: Can I pay through PayPal?

A: Yes, so long as your have a valid PayPal account.

Q: Do you accept payment by Cheque, or Postal Order?

A: Sorry, we do not currently accept payment by cheque or postal order.

Q: What quality assurances can Kula Nutrition provide for the quality of your natural health supplements?

A: All of our natural health supplements are made and produced in the UK with only the best quality natural ingredients and manufactured to strict GMP standards.
Professional Health Practitioners consistently use our natural health supplement formulas not only because of the superior quality of our ingredients but also for their superior strength and effectiveness.

We are so confident of the quality of our products that we offer a full money back guarantee. Please see our terms and conditions for full details.

Q: What is an additive free guarantee?

A: Most of our health supplement range carry our additive free guarantee.
This means that they contain no bulking agents such as Microcrystalline Cellulose (wood pulp), no potentially harmful anti-caking agents such as Silicon Dioxide, Stearic Acid or Magnesium Stearate, and no artificial flavours, colours or additives.

Q: Do you test your natural health supplement formulas on animals?

A: No. Kula Nutrition is 100% against animal testing and all of our products are CRUELTY FREE.

Q: Are your natural health supplements suitable for a Vegetarian or Vegan Diet?

A: Yes, the large majority of our health food supplements are suitable for Vegetarians and Vegans, but please check our descriptions and ingredients prior to purchasing to be 100% sure.

Q: What are your delivery options?

A: For a full list of our delivery prices and options view our delivery information page.

Q: Do you offer International shipping?

A: Yes. We offer a full worldwide delivery service starting from £21.95.  We have many satisfied customers from all over the world.

Q: What are your company’s terms and conditions?

A: You can view our full terms and conditions here.

Q: What is your privacy policy?

A: You can view our privacy policy here.

Q: Do you offer a money back guarantee?

A: Yes. Our 100% no quibble guarantee can be viewed here.

Q: What if I want to change or cancel my order?

A: Our cancellation terms and conditions can be viewed here.

Q: Do you offer refunds?

A: Yes. Our refund policy can be viewed here.

Q: Can I track my order online?

A: Yes.  After we despatch your order we will upload a delivery tracking number so that you can track your order via the top right link on our website.

Q: What do I do if I have forgotten my password?

A: Simply click on the Forgot your password? link and enter your e-mail address in the box provided and click on the submit button. Your password will then be e-mailed to you.

Q: Who do I contact if I have trouble logging into my account?

A: Simply contact our customer services via e-mail at customerservices@kulanutrition.com

Q: Do you offer Voucher Discount Codes?

A: Yes from time to time we will offer Voucher Discount Codes. Look out for our ongoing promotions through our newsletters and social media. Terms and conditions apply.

Q: Do you offer Gift Cards?

A: Yes, we offer gift cards up to the value of £100 maximum. Please see Gift Cards within our product categories. Kula Nutrition Gift Card terms and conditions apply.

Q: Who do I contact for any other questions?

A: For any other questions, please email our customer services team on customerservices@kulanutrition.com