Kula Nutrition is committed to ensuring that your privacy is protected.
Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Kula Nutrition may change this policy from time to time by updating this page.
You should check this page from time to time to ensure that you are happy with any changes.
This policy is effective from 1st June 2010.
What we collect
We may collect the following information:
- contact information including email address.
- demographic information such as a postcode.
- other information relevant to customer surveys and/or offers.
We do not store credit card details nor do we share customer details with any 3rd parties
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- With your prior consent, we may from time to time use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
- We may use your e-mail address to send you information about products or services that are the same as or similar to those that you have ordered from us and that we think you may find useful. We will do so only if you have indicated that you do not object to being contacted for these purposes. At any stage you have the right to ask us to stop using your personal data for direct marketing purposes by emailing us via our contact us page.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us via our contact us page.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us via the contact page.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:
Kula Nutrition, Harscombe House, 1 Darklake View, Estover, Plymouth, Devon, PL6 7TL.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Our Lawful Basis for Processing your Personal Data
Our Lawful basis for holding and processing your information is a legitimate interest: i.e. to
contact you concerning the services / products we are providing to you, and to inform you of any relevant information relating to those services.
In addition, we hold past order information in case you have any queries relating to the order, or wish to reorder using the same information as was provided earlier.
GDPR gives you the following rights:
The right to be informed: To know how your information will be held and used (this notice).
The right of access: To see and verify records of your personal information.
The right to rectification: To ask us to make changes to your personal information if it is incorrect / incomplete.
The right to erasure (also called ‘the right to be forgotten’): to request us to erase any information we hold about you.
The right to restrict processing of personal data: to request limits on how we use your personal information.
The right to data portability: if applicable: the right to ask us to supply you with a copy of your own information, if held electronically, in an easily machine readable form, so that it can be copied into another system.
The right to object: to be able to tell us that you don’t want us to use certain parts of your information, or only to use it for certain purposes.
Rights in relation to automated decision-making and profiling.
The right to lodge a complaint with the Information Commissioner’s Office: To be able to complain to the ICO if you feel your details are not correct, if they are not being used in line with your
permission, or if they are being stored unnecessarily.
For full information about GDPR including full details of your rights, please visit UK Information Commissioner’s Office.